Semi-App Review: Asphalt 6 HD (or how NOT to do customer service)

Not quite an app review, but it annoyed me enough to write a blog post about it anyway.

Last week, I took the plunge and bought a Samsung Galaxy Nexus (and I must say I’m very pleased with it) and I’ve been playing around with all the games that ran like a pig on my HTC Desire.

Yesterday, Google launched a 10 days of 10p apps promotion, one of which was Gameloft’s Asphalt 6: Adrenaline HD. “Brilliant”, I thought. I’d always wanted a decent looking car game to play on my Android. So I went to install it via market.android.com:

All signs seemed good, so I bought the app.

After 20 minutes of downloading 500MB of extra data for the game (fair enough I thought, it is a high end game) imagine my dismay when I’m treated to this message:

At first, I assumed it was something relatively straightforward like the game’s licensing servers were down due to the influx of people downloading all these apps/games for 10p/10¢ (another reason I thought against using proprietary DRM in your software).

20 minutes went past and still no joy, so I sent Gameloft a pretty small email just asking if they’d had any problems with this. After about 4 hours, I got back an email telling me I hadn’t read the description properly and it was entirely my fault that the game didn’t work with my (flagship) phone. This is the blurb they gave me:

When you buy a game from Android Market Place you can check if the game is available for your phone model by clicking MORE on the game description page before you pay for it.

Gameloft assumes no liability for purchaser error, trial versions, software purchased for the wrong telephone, device or platform for any reason (“Purchaser Errors”).

We accept NO RETURNS on software downloads. Please read the system requirements very carefully before making any purchases.

Fair enough usually, I personally can’t stand it when someone doesn’t read the requirements prior to buying something. However, the game’s description made absolutely NO mention of it being compatible with a select amount of phones. I won’t bother posting all their promotional blurb here, but I’ve taken a screenshot here.

I still don’t want a refund, I want to play the game on my phone, but personally feel very vilified from the way they’ve made me out to be some kind of idiot.

Sort it out Gameloft.

Overview

Application Name:
Asphalt 6: Adrenaline HD

Price:
10p at time of writing

Official Site:
http://www.gameloft.co.uk/smartphone/asphalt_6_adrenaline_hd/

App information link:
https://market.android.com/details?id=com.gameloft.android.ANMP.GloftA6HP

Rating

Functionality:
☆☆☆☆☆ 

Interface:
☆☆☆☆☆ 

Ease of use:
☆☆☆☆☆ 

Value for money:
★☆☆☆☆ 

Overall:
¼☆☆☆☆ 

(and it only got that 1 because it was 10p)

2 thoughts on “Semi-App Review: Asphalt 6 HD (or how NOT to do customer service)”

  1. Hello Calamityjames,
    Speaking of which, When the word “lite” is slapped on the end of any iPhone app, you probably immediately understand that you’re getting a demo. Even though Angry Birds Lite is a miniature-sized package of the highly- acclaimed game, you’re still getting a decent amount of fun for free!
    Cheers

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